❓ Issue/Question

• How does GRID handle players with multiple game accounts?
• A player appears twice in the data, why?
• A player doesn't have the correct ID based on previous series.
• Why does the same player show up as two separate entities?
• How does GRID map player identities across accounts?

🖥️ Environment/Context

• All GRID products

👌 Resolution/Answer

• GRID assigns each player a unique player ID and links multiple game accounts to a single identity automatically.
• Some accounts are too different for GRID to map. When that happens, a player can appear as two separate entities in the data.
  • GRID tries to catch such instances, but some variability is unfortunately unavoidable. 
• Clients should be aware of this and may need to handle the additional mapping on their end for specific cases.