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Client Help

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Client Help
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Client Help

Public facing space for client guides and how to's

  • How to handle rolling starts in Series Events?
  • Can I get a list of series that are currently live?
  • What are the rate limits for our products?
  • How to get a list of series for the next x hours/days
  • What is the difference between teamkills and the number of kills by a team?
  • Why can't I see teams listed under a tournament?
  • Why can't I access Series State documentation on the API?
  • Number of results per page in Central Data
  • Why do some tournaments have multiple titles associated with them?
  • Where can I find the links to Twitch/YouTube streams for series?
  • Could you please tell me the date format I need to use to filter in Central Data?
  • Are there content catalogs available?
  • My API key doesn't work on Central Data
  • I'm getting 415 Unsupported Media Type error
  • How to get the game number
  • How do I get an ID of a team by name?
  • What is a map advantage
  • How can I get players of a team?
  • Why does GRID set TBD teams
  • How to get the GQL API documentation?
  • What are the IDs that we can use for the Test Loop Series?
  • Why can't I get title specific data points in Series State?
  • Is it possible to send the assistors on player-killed-player
  • Why do PUBG series only have two teams listed in Central Data?
  • How can I see which team called a timeout
  • Buffs and Debuffs
  • Do you have lineups available for a series?
  • Can I get role information about a player?
  • How do I get orb and ultimate info?

Popular Articles

  1. What are the rate limits for our products?
  2. Number of results per page in Central Data
  3. Why does GRID set TBD teams
  4. How to handle rolling starts in Series Events?
  5. Can I get a list of series that are currently live?
  6. Why can't I see teams listed under a tournament?
  7. Why can't I access Series State documentation on the API?
  8. How pagination works in GraphQL?
  9. What is a map advantage
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